Refund policy

Shipping

  1. Processing Time: Orders typically take 1 business day to process before shipment. This includes order verification, quality checks, and packaging.
  2. Shipping Methods: We offer various shipping options, including standard and expedited shipping. The available methods and their associated costs are displayed during the checkout process.
  3. Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your shipment.
  4. Delivery Times: Estimated delivery times vary based on your location and the chosen shipping method. While we make every effort to meet these estimates, actual delivery times may occasionally be affected by factors beyond our control. We mainly ship from our warehouse in Los Angeles.

Returns and Refunds

  1. 30-Day Returns Policy:

    We offer a 30-day returns policy from the date of delivery. If you are not completely satisfied with your purchase, you may return the item(s) for a refund or exchange, provided that the item(s) are in unused and unworn condition.

    b. We are not responsible for any damage at the fault of the courier. All appeals related to damaged packaging should be reported to the courier responsible for delivery. 

 

  1. Return Process:

    Contact our customer support team at sales@makymo.com to initiate the return process. Please include your order number and a brief reason for the return. 

    b. Our customer support team will provide you with return instructions, including the return address.

    c. Pack the item(s) securely in the original packaging or a similar protective packaging.

    d. Ship the item(s) back to our warehouse using a trackable and insured shipping method at your expense.

    e. Please send proof of return item(s) with your shipping receipt.) Once we verify the item(s) are in unused and unused condition, we will process your refund or exchange.

 

  1. Refund Processing:

    Refunds will be issued to the original payment method used during the purchase.

    b. Shipping fees are non-refundable.

    c. Please allow 3-5 business days for us to process your refund after receiving the returned item(s).

 

  1. Exchange:

    If you would like to exchange the item for a different size or style, please specify this when initiating the return process. We will do our best to accommodate your request, subject to product availability.
    b. You will be subject to a re-delivery fee to receive your exchange.

 

  • Please note that all returns must meet the following conditions:
  • The item(s) must be unused and in their original condition.
  • All robes and decorative pillows are nonrefundable if opened from original packing.
  • If you have any questions or need further assistance regarding our Shipping and Refund Policy, please don't hesitate to contact our customer support team at sales@makymo.com
  • We appreciate your business and are committed to ensuring your satisfaction with our products and services.

 

Bundles:

  • If you have purchased a bundle package and decide to return an item(s) from your order, you will have limited eligibility for a refund.
  • To calculate your reimbursement, we will deduct the full-price value of each item unreturned to get the remaining refundable amount.

 

Order Cancellation:

 

  • If you would like to cancel your order, we advise contacting us immediately.  If your order has not been processed, we will initiate a 100% refund. 
  • All orders are fulfilled in 24 hours, so if your order has been processed already and the shipment cannot be cancelled - we are unable to cancel your order. 
  • Your refund for a cancelled order will take 3-5 working days depending on your payment method. PayPal is instant whereas credit card/debit card buyers may have to wait a little longer.
  • If your order cannot be cancelled, you will need to initiate a return (following our return guidelines).